Shipping policy

Pieter Lategan | SHOP ships South African handmade hair accessories and other selected products to customers using reliable courier and delivery services. Orders are processed as soon as possible after successful payment has been received, and customers will be notified when their order has been prepared for dispatch. Delivery times are estimates and may vary depending on the delivery address, courier service, public holidays, stock availability, handmade production times, or circumstances outside our reasonable control. Customers are responsible for providing a complete and accurate delivery address and contact details when placing an online order. Any applicable delivery or courier charges will be shown during checkout where available. Pieter Lategan | SHOP will take reasonable care to package products securely before dispatch, but delays caused by courier companies or other third parties may be outside our control. If an order is delayed, lost, damaged in transit, or delivered incorrectly, please contact us as soon as possible so that we can assist and investigate the matter. Delivery charges are generally non-refundable unless the product supplied was faulty, damaged, or incorrect. For questions about shipping, delivery, courier services, order tracking, or South African online orders, please contact Pieter Lategan | SHOP using the contact information provided on our website.